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Quality Improvement Steps
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The next step is to choose promising changes and make small tests of change, using the Plan-Do-Study-Act (PDSA) cycle. You can’t improve what you don’t measure and the final step is to measure your results so that you can identify which changes result in improvement.

Improve it!

Activities: Tools:


  • Review other PDSA's

Sustain it!

Activities: Tools:
  • Implement Process Changes into future state map
  • Transition Project to Process Owner
  • Identify Project Replication Opportunities
  • Document changes in Operating Procedures
  • Communication Plan of results
  • Implementation Plan
  • Scorecards (visual controls)
  • Dashboard (visual controls)
  • Final Process Map/with all changes